Terms of service

1. Acceptance of Terms

By accessing or using lenzcomposites.com (“Website”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not use this Website.

2. About Us

Lenz Composites (“Company,” “we,” “us,” or “our”) provides products and services related to composite materials, manufacturing, and related technologies.

3. Use of the Website

You agree to use this Website only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to any portion of the Website
  • Interfere with or disrupt the Website’s functionality or security
  • Transmit any malicious code, viruses, or harmful data

4. Products and Services

All products are made-to-order unless otherwise explicitly stated.

We reserve the right to:

  • Modify or discontinue products at any time without notice
  • Limit quantities of any product or service
  • Refuse service to anyone for any reason

All product descriptions, specifications, and pricing are subject to change without notice.

5. Orders and Payments

By placing an order, you agree that:

  • All information provided is accurate and complete
  • You are authorized to use the payment method provided
  • You understand that your order is custom and made specifically for you

We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases of suspected fraud, pricing errors, or product unavailability.

6. Production and Lead Times

All products are manufactured to order. Any stated production or delivery timelines are estimates only and are not guaranteed.

Delays may occur due to material availability, production constraints, or other factors beyond our control. We are not liable for such delays.

7. Shipping and Delivery

Shipping times are estimates and not guaranteed. Lenz Composites is not responsible for delays caused by shipping carriers or external factors.

Risk of loss and ownership transfers to you upon delivery to the shipping carrier.

8. Returns, Refunds, and Order Cancellations

All products offered by Lenz Composites are made-to-order. By placing an order, you acknowledge and agree to the following:

  • No Returns: All sales are final. We do not accept returns or exchanges under any circumstances.
  • No Refunds: Orders cannot be canceled, refunded, or modified once they have been placed and production has begun.

30-Day Issue Reporting Window

If you receive a product that is defective, damaged, or incorrect, you must notify us within 30 days of delivery.

To be eligible for review:

  • You must provide proof of purchase
  • You must provide clear photos and/or documentation of the issue
  • The product must not have been altered, improperly installed, or misused

If a defect or error is confirmed at our sole discretion, we may:

  • Repair the product, or
  • Replace the product with the same or equivalent item

Refunds are not guaranteed and will not be issued except where required by law.

9. Intellectual Property

All content on this Website—including text, graphics, logos, images, and designs—is the property of Lenz Composites or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written consent.

10. User Submissions

If you submit feedback, designs, ideas, or other materials to us:

  • You grant Lenz Composites a non-exclusive, royalty-free, worldwide license to use, reproduce, and modify such content
  • You represent that you have the legal right to provide such content

11. Disclaimer of Warranties

This Website and all products and services are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement

12. Limitation of Liability

To the fullest extent permitted by law, Lenz Composites shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the Website
  • Errors or omissions in content
  • Product use, misuse, or installation

In no event shall our total liability exceed the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless Lenz Composites, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from:

  • Your use of the Website
  • Your violation of these Terms
  • Your misuse or improper installation of any product

14. Third-Party Links

This Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

15. Privacy

Your use of the Website is also governed by our Privacy Policy. [Insert link to Privacy Policy]

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to this page.

18. Contact Information

If you have any questions about these Terms, please contact us